The Toxic Personalities on Your Payroll

employeeWhat is a company? In a broad sense, it is nothing more than a collection of people who are working towards common objectives.

No company is any better than the people who work in it and lead it. Identifying and removing problem employees should be an ongoing task, but owners often distance themselves from day-to-day issues because they don’t want to be bothered with the details and associated headaches.

This is unfortunate because you ...

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Are your eyes on the company cash?

A key element to business sustainability is having the best cash flow model possible.

Every owner, CEO, or entrepreneur should invest ongoing time to determine how to maximize their company’s cash flow.

Managing cash flow has to be built around the foundation idea of “what works best for the company” and not “what works best for the client.” This is not to say it is a “win-lose” proposition, it isn’t.

How do you effectively manage cash ...

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Owning Up to a Lack of Trust

Last week I outlined how several business owners spend their time: doing things they shouldn’t be doing simply because they do not trust the people that work for them to do things correctly.

It’s often a punching bag for poor customer service, but the airline industry breaks all the records when it comes to building and maintaining the trust of its stakeholders.

The ultimate of trust is to be a nervous flyer and still get on an airplane and take a flight.

As ...

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The $300 an hour employee

jhIn the past couple of months I have heard some scary things.

Rest assured it wasn’t about America going to hell in a hand basket if (fill in the blank) was elected president.

No, what scared me was learning how some business owners spend their time.

I’m not talking about owners who run very small operations and so they must do everything from unlock the front door ...

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In business, should you date or get married?

Your first and ongoing responsibility as a business owner is to develop an effective business model.

This means creating, building and maintaining a long term relationship between buyer and seller. Ideally, that would also mean having multiple revenue streams from multiple product lines.

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It’s sad, but many businesses merely “date” their customers. By this I mean that they’re in a short term relationship that is transactional ...

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How Performance Reviews Lead to Winning

In a work environment, anyone with even a thimble full of confidence and a drop of self-esteem believes that they are doing everything or darn near everything perfectly right.

These people, and I include business owners, CEOs, managers at every level and title, along with front line employees, don’t feel the need for criticism or input on how they are doing.

Even people who don’t know what they are doing often put on the airs of showing that they know what they ...

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Recognizing Your Bad Apples

Years ago I joined a company, reporting to one of the vice presidents. It quickly reached the conclusion that he was a terrific interviewer and externally, he represented the company well.

He had a “Jekyll and Hyde” personality. Outside of work, he was funny, charming and friendly. At work he was selfish, lazy and uncommunicative. He was a lousy leader, manager and supervisor.

Later I came to the conclusion that there is almost always someone on every management team like my former ...

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Why you need A Players

One popular leadership training exercise is called “Mission to Mars.”

CEOS are told to select from their company not more than five passengers to accompany them on a rocket going to Mars.

There are three criteria. First, every individual must have high creditability with their peers. Second, they must be the most competent in their roles at work. Third, they must have a gut-level understanding of the core values of the company.

A decision of this kind is hard. There are plenty of ...

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Your Main Thing Can Drive Success

Churchill, in the darkest days of the British Empire, stated simply “We Will Never, Never, Never Give Up” giving hope to hundreds of millions fighting around the world.

Lincoln, as he took his oath of office as president in early 1861, told a divided nation that it was the intention of his administration to “hold, occupy, and possess” Federal property in the states of the seceded South. Those words unified the North and left no doubt as to Lincoln’s aim and ...

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Lessons learned from WWII veteran Dick Winters

Lebanon_Dick-Winters-cropIt’s been 72 years since the Battle of the Bugle, the last significant engagement of opposing ground forces in Europe in WWII.

What is most remembered about this specific battle was General McAuliffe’s message to the German Commander who had demanded the surrender of the American troops defending the surrounded town of Bastogne. McAuliffe responded with “NUTS!”

According to Stephan Ambrose, author of the book Band ...

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