Last week I outlined how several business owners spend their time: doing things they shouldn’t be doing simply because they do not trust the people that work for them to do things correctly.
It’s often a punching bag for poor customer service, but the airline industry breaks all the records when it comes to building and maintaining the trust of its stakeholders.
The ultimate of trust is to be a nervous flyer and still get on an airplane and take a flight.
As ...
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