We’re making it up in volume

Dear Ken Keller,

Several years ago I signed a contract with a large company for a multi-year period. In exchange for providing a certain item, at a set price, I would get a guaranteed volume each month for the life of the agreement.

The whole thing has gone south. We’ve kept up our end of the deal, providing quality and production availability, but the buyer has cut back on purchases for reasons they won’t share and our original price hasn’t kept up ...

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I’m ready to get out of this business!

Dear Ken Keller,

For the first time in my life I feel like I am getting older (not old!) and as much as I love this company I have built, I want to get out.

I am sure I should have been thinking about this a long time ago, and doing something about it. But it is what it is. So, what do I do to get started? — Dave L.

Dear Dave:

When you sell your company, you will do so to either ...

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I’m in need of some inspiration

Dear Ken Keller,

I’ve held off writing to you because my situation is different from other owners that have written to you. My business is struggling and I am struggling. Sales are down, cash flow is very tight and I don’t see a better future right now.

I’m not giving up, but can use some help. I’ve generated a lot of perspiration but can really use some inspiration to get out of this situation. – Gregg S.

Dear Gregg:

Whenever a person gets up ...

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I don’t understand teenagers!

ken-keller-oct10Dear Ken Keller,

I own and operate a quick service restaurant. For many years I have hired teenagers, aged 16 and older, to work in my business. I thought I knew what these young people are like having raised some of my own kids and having hired many high school and college students. But this current generation has me baffled. Can you share any insights? ...

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Which Person Do I Promote?

Dear Ken Keller,

I’ve got two employees that appear to be ready to be promoted into management. Do you have any thoughts on how I might decide which one is more likely to be a success?
Brian R.

Dear Brian:

As a young employee, I originally thought that an individual who was a great contributor was most likely to become a superstar manager because they had mastered the technical aspects of a job and the other parts of management could be picked ...

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