How can I become a better owner?

Dear Ken Keller,

I was amused a few weeks back when an owner wrote to you about watching reality shows on TV and what he learned from them.

But it got me thinking that I need to become a better owner. I’ve become complacent; the business is doing well and I take more time off than I should.

No one at the company is complaining of course, but I know if I want to take my business to the “next level” than I ...

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Can My Business Be Saved?

Dear Ken Keller,

I own a small retail business that caters to locals. Some years have been good, some bad and some so-so. But I hung in there because of my loyal customers, many who are my friends. But I don’t see them coming by as much as they used to, and I am wondering if I have offended them or there is something else going on. What do you think? —Mary S.

 

Dear Mary:

You were not specific as to what you ...

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Reality TV—is this your business?

Dear Ken Keller,

I enjoy watching reality television shows, specifically those that are business related. I have picked up some ideas from a few shows. Do you see any of these shows and what can you share from the ones you watch? — Gino M.

Dear Gino:

I have watched a number of shows through the years but candidly admit that of all that I have seen, “Bar Rescue” is my favorite. I must confess that I don’t watch the show as often ...

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Ignore these are your own peril

Dear Ken Keller,

You often address owners who have some specific problems. Based on your experience, what are the major issues that business owners have that they are slow to address, or sometimes ignore altogether when it comes to leading their businesses? —Gerry L.

Dear Gerry:

Thanks for your question. Allow me to share my top eleven topics more owners need to deal with:

1. Failure to address long term under-performing managers and employees, because there is often no formal performance appraisal system that ...

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Bad Manners and Sexist Behavior

Dear Ken Keller,

At a recent trade show in Las Vegas, I took a prospect and two of my sales team out for an expensive dinner to close a deal. As we dined, I became increasingly embarrassed by the poor table manners displayed by my employees. We did get the business but I’d like to improve the professionalism of my team. Please share your thoughts on how to proceed. —Larry P.

Dear Larry:

I once hosted a workshop for clients on meal etiquette. ...

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