Addressing our cash flow issue—help!

Dear Ken Keller,

Summer is here and my cash flow is suffering. It happens every year at this time but never plan for it. I’d like to kick myself I am so angry about letting it take place again—I should know better. What do you recommend to change things quickly? — Cindy M.

Dear Cindy,

There are a number of things you can do to improve cash flow; some actions will yield immediate results and some you won’t see for a few months. ...

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How do I grow my business?

Dear Ken Keller,

Some of people writing into you describe their companies as growing. I have the opposite problem; I can’t seem to get traction to grow, even though I want to. What do you recommend I do? — Pete F.

Dear Pete,

Recently I had the chance to read through Michael Treacy’s book “Double Digit Growth.” I recommend you purchase it. It’s several years old but the information is timeless and it might be priceless to you.

You don’t have to study the ...

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How many chances do I give?

Dear Ken Keller,

I can’t believe that after these years I am still dealing with employees that arrive late to work every day. It’s driving me nuts.

Setting aside the fact that I am an early riser by nature and that I own the business; other than me getting upset about it, or firing the worst offenders, what can I do? — Mark M.

Dear Mark,

Some people want a paycheck bad enough to arrive to their place of employment on time every day. ...

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Where do I start to make things better?

Dear Ken Keller,

The year is not going according to plan despite our best efforts. My people are frustrated and I’m not happy either. I can keep kicking myself and get mad at people, or I can find a path forward to better days. Where do you recommend I start? — Steve B.

Dear Steve,

Your company can most likely get traction quickly by taking the time to improve the customer experience.

That you are not having the year you wanted can quickly spiral ...

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