Only five questions but many more answers

Dear Ken Keller,

If you wanted to change how an organization performs, where would you start? —Joel B.

Dear Joel,

Change in any company starts at the top; your culture is a direct reflection of you in every possible way. If you want to start the process of having a bigger, better or (you fill in the blank), company, make a list of what you need to start doing differently and then do each item as often as you need to. Keep in ...

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I’m getting angrier by the minute!

Dear Ken Keller,

Maybe I am just having a bad week because I just filed my taxes and I am angry about how much I still have to pay the government on top of what I shelled out.

I am even angrier at myself because here it is, mid-April, and things are not progressing like I want them to this year. We are not hitting our numbers, people seem to just be going through the motions, and I’m getting pretty fed up ...

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How Can I Compete Against The Big Boys?

Dear Ken Keller,

My better employees are being lured away from me by larger companies. I want them to stay with me, but I can’t compete against companies offering fatter paychecks, better benefits and other goodies too.

If I could, I would counter the offers, but we don’t have the money. One option is a one-time bonus, but my fear is that once that check is cashed, that will be the end of employee loyalty. A second option would be to provide ...

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Who spilled the beans about my business?

Dear Ken Keller,

I recently had a very strange phone call.

A business broker called me, and asked me if I was interested in learning how much my business was worth. I told him I knew how much my business was worth. Then he asked me if I wanted to sell my business. I told him I had no intention of selling it.

Then he started to rattle off all kinds of confidential information about my company. He went on and on, and ...

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