Where did the enthusiasm go after the holidays?

Dear Ken Keller:

It’s mid-January, and I am already worried about how the year is going to end up. Let me explain.

2015 ended on a high note; we had a nice party for employees and their significant others. I was able to provide bonus checks for everyone, and we kept a skeleton crew working over the holidays with reduced hours.

I was thinking that if everyone came back to work rested, healthy and ready to go, the year would start off strong ...

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How do I handle the avalanche of email?

Dear Ken Keller:

Like many owners and business leaders, I am overwhelmed with the amount of email that I receive each day. This has the unfortunate consequence of chaining me to my desk all day, and it seems that the only real work I get done is after the place closes and everyone goes home.
My employees are also suffering under the same burden of email volume. What do you suggest? – Bob A.

Dear Bob,

The key to getting on top of ...

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Getting more from my sales team

Dear Ken Keller,

Over the holidays (and most of the last half of 2015), I have been wracking my brain as to how I can get my sales team to be more productive.

I don’t think anyone is lazy or not interested in doing a good job, but they regularly miss their sales goals and lose out on commissions.

What bothers me is that none of them seem to be too concerned about it. It’s as if they shrug their shoulders and say, ...

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Drunk at the company holiday party

Dear Ken,

My company has been closed for almost two weeks, and we start back up on Monday, Jan. 4.

After the last day of business, we had our company holiday party.

Unfortunately, some of the employees, including myself, had too much to drink. People did, and said, some pretty stupid things. No one got physically hurt and everyone made it home safely.

I need to face the music on Monday morning over my behaviors and words at the party, and there may be ...

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