Driving and dressing for success

Dear Ken Keller,

Recently you addressed an issue an owner had with the summer dress code. My two issues are similar related to my outside sales team.

The first is what is the appropriate dress for outside sales people calling on other business people? On any sales call, my sales people are going to be in contact with the gatekeeper to the influencer to the decision-maker. Our prospects and clients can be wearing anything from tee shirts to suits and ties. I ...

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Your business is not a boxing ring

Dear Ken Keller,

It appears I have become a referee in a never-ending boxing match between my employees, figuratively speaking.

The disagreements are about stupid things. When an employee arrives three minutes late, six people are in my office complaining the latecomer should be written up or fired.

When someone leaves an empty coffee pot on the burner you’d think a murder has been committed.

People will go 12 rounds about the temperature in the office. It’s never been “just right.”

Office people complain about ...

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Why won’t they act like owners?

Dear Ken Keller,

How I can get my employees to act more like owners? My employees are hard-working people, productive and loyal. But every idea for improvement comes from me and I’d like for them to take some ownership as to how we can improve the company.

Paul S.

Dear Paul,

Your employees aren’t interested in being owners of your business. Ownership is far more difficult than being an employee. Individuals who are employees don’t want the hassle, the headaches, the risk or the ...

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Showing a bit too much skin?

Dear Ken Keller,

Attempting to accommodate my employees I decided to allow for casual dress from Memorial Day through Labor Day. Two months in, I have concerns.

Some female employees are wearing outfits displaying considerably more skin than I feel appropriate. I overheard one male employee say, “I wonder what so and so will wear tomorrow!” I also have some male employees dressing like they are at the lake.

I don’t want to be the bad guy but this is spiraling out of ...

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How not to lose a good employee

Dear Ken Keller,

I hired a new employee to work for my company. All was well, I thought, until several weeks later when he failed to show up for work. Concerned, I called and asked if he was okay.

The new employee told me that he quit. He said he did this because he was being hassled by other employees. I asked him to tell me who had been giving him a bad time and he refused saying that, in the end, ...

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