Improving Customer Care

I believe that Disneyland has it right when it comes to fulfilling its goal to be “the happiest
place on earth.” In the many times I have been there, I have not been disappointed at the
experience. This is a key reason I keep returning, despite rising ticket prices that turn some
people off.

Let me compare my Disneyland experiences with that another provider I have used for
many years at my home.

This particular company communicates only when they send a ...

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